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JOB DESCRIPTION
Objective of the company- Our Growing Company is in need of Fresh and experienced young talents who are aspiring to be Resourceful product executive who can perform in our company to increase profit levels to meet short term and long-term goals and who can study the demand trends in markets, identifies potential customers, reviews competitors’ initiatives and develops pricing strategies. The product executive must communicate with people outside the company and establishes relationships with business partners.
The product executive must think creatively and makes decisions.
FOLLOWING ARE THE DETAILS OF RECRUITMENT: - CUSTOMER SUPPORT EXECUTIVE RESPONSIBILITIES INCLUDE:
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions JOB BRIEF:
Languages- English, Kannada, Hindi, Telugu and Tamil. (Max 2 languages)
Educational Qualification- Any Graduates.
Work Location- Onsite Project (Includes Accommodation, food, visa and travelling expenditure)
If Candidate fails to relocate the cost incurred by the company on behalf of the candidate Candidate or the concerned team has to pay back.
Salary CTC- As per market standards.
Criteria of Recruitment — Male and Female candidates who's age is not more than 28.
Immediate joining candidates are appreciated.
Should have a passport and double vaccinated certificate.
RESPONSIBILITIES:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenario impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assist
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication
Job Type: Full-time
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$113k-161k (estimate)
04/14/2024
08/11/2024
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